品牌功课网 | 有效期至长期有效 | 最后更新2014-09-24 23:24 |
银行大客户销售技巧
总学时:
时间 主要内容
9:00-9:40 * Greeting to everybody开场破冰
* Introduction
Course Objection课程介绍
* Time Table时间安排
9:40-10:30
10:40-12:00
13:30-14:30 * Qualifications of Sales Professionals专业销售人员的素质
* What is Selling?什么是销售
*What do we sell?
*HML, TT, DPS, CPI,INSURANCE…
*What is selling?
*Selling is a process of ……
*The 6-Steps Sales Process (Briefing)银行大客户销售六步曲
* Identifying Opportunities第一步:发现机会
*Who are our customers?
wher are they?
*What are we doing now?
* Approaching Customer (Briefing three points) 第二步:接触客户
*Confident & Professional Image- Non-verbal
*Different zones (Briefing)
*Confident & Professional Image-Verbal
* Establishing the Needs 第三步:了解客户需求
* Cycle of LRQ (由activity过渡到points)
* Listening Skills (由Questionnaire过渡到此并briefing Eye Contact
Take Notes
Distracted Action)
* Questioning--- Sales Bible Words (Briefing)
* Type of questioning
* Open questions (Briefing)
* Close questions (Briefing)
* Benefit questions
* S.P.I.N
* Preparing Recommendations
Presenting Solutions 第四步:准备建议
第五步:介绍产品
* Buying signals—Nonverbal (Briefing)
* Buying signals—Verbal (Briefing)
* Closing techniques (Briefing)
* F.A.B
14:40- 15:40 * Handling Sales Objections 拒绝处理
* Why does C. raise objections? (Pass)
* Reasons (Pass)
* LAPAC
* Example1 (Briefing)
* Let’s try to responding to (Pass)
* How to respond to…(Pass)
15:40- 16:00 * Ongoing Customer Service 第六步:后续客户服务
16:10-17:20 * Selling Role-play角色扮演
17:20-17:30 * Course Debriefing 课程回顾与总结
时间 主要内容
9:00-9:40 * Greeting to everybody开场破冰
* Introduction
Course Objection课程介绍
* Time Table时间安排
9:40-10:30
10:40-12:00
13:30-14:30 * Qualifications of Sales Professionals专业销售人员的素质
* What is Selling?什么是销售
*What do we sell?
*HML, TT, DPS, CPI,INSURANCE…
*What is selling?
*Selling is a process of ……
*The 6-Steps Sales Process (Briefing)银行大客户销售六步曲
* Identifying Opportunities第一步:发现机会
*Who are our customers?
wher are they?
*What are we doing now?
* Approaching Customer (Briefing three points) 第二步:接触客户
*Confident & Professional Image- Non-verbal
*Different zones (Briefing)
*Confident & Professional Image-Verbal
* Establishing the Needs 第三步:了解客户需求
* Cycle of LRQ (由activity过渡到points)
* Listening Skills (由Questionnaire过渡到此并briefing Eye Contact
Take Notes
Distracted Action)
* Questioning--- Sales Bible Words (Briefing)
* Type of questioning
* Open questions (Briefing)
* Close questions (Briefing)
* Benefit questions
* S.P.I.N
* Preparing Recommendations
Presenting Solutions 第四步:准备建议
第五步:介绍产品
* Buying signals—Nonverbal (Briefing)
* Buying signals—Verbal (Briefing)
* Closing techniques (Briefing)
* F.A.B
14:40- 15:40 * Handling Sales Objections 拒绝处理
* Why does C. raise objections? (Pass)
* Reasons (Pass)
* LAPAC
* Example1 (Briefing)
* Let’s try to responding to (Pass)
* How to respond to…(Pass)
15:40- 16:00 * Ongoing Customer Service 第六步:后续客户服务
16:10-17:20 * Selling Role-play角色扮演
17:20-17:30 * Course Debriefing 课程回顾与总结